Xfinity App on PC?

Thank you for reaching out @NotHappyCustomer using the Xfinity App ( https://www.xfinity.com/support/articles/using-xfinity-app ) does require a smart phone but you are able to use the Xfinity website ( https://www.xfinity.com/support/articles/get-help-from-xfinity-assistant ) to get in contact with Xfinity. 

That wasn't really an answer, let alone a helpful answer.  You only say that the Xfinity App requires a smart phone but do not provide any resolution for those who do not want to put yet another app on their phones or otherwise use their phones to manage their accounts.  Some of us, many of us, prefer a real keyboard and mouse and find the tiny keys and touchscreen near useless...known as fat finger syndrome.  :-)

In any case, how is Comcast going to provide account servicing functionality to those who can't or won't use a phone for such?  I feel that removing the computer/web functionality for such is not only bad customer service and wrong, but borderline illegal waiting for a class action lawsuit.  Please tell me Comcast is actually listening to its customer for once and will back off the phone (and Flex box) only account servicing functionality and continue to provide and allow for computer/web account servicing functionality.

Thanks!

Long time, rarely happy anymore customer.

...  I want to upgrade to no-ads and pay the difference ...

You can't. They made several bizarre decisions when they decided to yank Peacock back in the summer. On of them is, if you have the free Peacock Premium, you can't get the ad-free Premium Plus version by paying the excess over Premium. To get Plus, you'd have to create a new Peacock account with a different email address and pay the full Premium Plus price. The last sentence of https://www.xfinity.com/support/articles/peacock-subscription-faqs reads:

If you receive Peacock Premium through NOW TV, Gigabit speed internet or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

To follow up on how this all turned out.  I decided to go with my own cable modem, plugging my Eero home network into the modem and save $27 a month (the amount of the latest increase).  Of course, I had to call and go through AI heck to get to a tech agent to change the modem since that is not an option and, of course, I could not service my account via the web!!!

Modem done, I then called and finally talked to a friendly rep to try to get Peacock cancelled since I could not manage it via the web...and it is ending in 2025 anyways.  She was unable to do so herself because of the way it is set up with Xfinity.  Fail!!!  So instead, I am letting it ride and not using it (Comcast is paying for nothing) and signed back up with Peacock under my old email for no ads Peacock.  Never again.

Lastly, the rep was able to give me a discounted rate for 36 months if I signed up for a 24 month contract.  Saved another $25 a month.  I am thinking it must be our local fiber company about to finally come to our neighborhood or some other competitor (Comcast is the cable franchisee/monopoly for our area) and they want to lock customers down for a while.  I will take the savings for now.  But until they return to full account servicing functionality via the web and start offering better speeds, especially upload (for those of us who work from home), without price gouging, I will always be looking for alternatives and be ready to jump ship if something better comes along.

Hi there - there are no plans to decommission the website. The "MyAccount App" refers to another mobile application that  we are removing support for. You can continue to manage your account on xfinity.com like you've aways done.