Xfinity app only displays a blank white page when checking data usage and attempting to use Xfinity assistant

@XfinityThomasC​ 

I just cleared the Xfinity apps cache, signed out, signed in, and the issue remains. I then cleared storage (deletes all app data, including files & settings), signed in, and the issue remains.

@user_fc6c0a Thanks for trying that for us. This isn't the experience we want you to have, and I know it's upsetting. We'll get to the bottom of this. Have you already attempted to view your data usage on our website? If so, do you see it there, or is it the same?

Yes, I see it on the website, but the app should function properly, especially on a new phone running up to date software. Xfinity is the one discontinuing an app that functions properly and telling me I have to use the new Xfinity app. The least the new app could do is actually function as intended so I don't have to get on a browser to see my data usage. That's the whole reason account apps exist.

@user_fc6c0a Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I did some troubleshooting and found the problem and a temporary solution. The problem is the Xfinity app uses the Android phones browser to show certain pages, like the data usage page and the Xfinity support chat (Xfinity Assistant). Well, I don't use Chrome, the default Android browser. I use Brave (a Chrome variation) which I downloaded from the Google Play Store. When I switched my Android Default Browser back to Chrome the app worked properly, showing me the data usage page and Xfinity Assistant page.

Now, that doesn't truly help me because I don't want to switch back to Chrome as my default browser on my phone. But if I don't, the Xfinity app will continue to be broken. So, for now I will check my data usage using another method and hope that Xfinity's app development team is informed about this lack of non-Chrome browser support and they in turn add it to their development schedule. There is no reason the Xfinity app shouldn't be able to use Brave (or the other Android browsers found on the Google Play Store) in the same way it uses Chrome.

@DimParameter​ See my most recent comment in this thread and check and see if that is the cause of the problem for you as well.

@user_fc6c0a​ yeah same issue. What a joke.