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user_063c1e
1st Topic

Visitor

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5 Messages

Wednesday, June 23rd, 2021 4:09 PM

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Xfinity app says enable browser

New user here.  I have downloaded the Xfinity app and try to sign in but it keeps telling me to enable my browser. I use Chrome as my default browser and it is fully enabled. I have cleared my cookies and cache a. I have restarted my phone multiple times. I have uninstalled and installed the app multiple times. And I keep getting the same message enable your browser. I have not downloaded any of the other apps yet.

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3 years ago

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Official Solution

CCJessie1

Retired Employee

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5.9K Messages

3 years ago

All,

We apologize for the inconvenience you are experiencing when attempting to use the Xfinity App or website. We ask that you verify that the web browser/device you are using is completely up to date. Please keep in mind the Xfinity App and website only works on supported web browsers and equipment. 

Supported Web Browsers

  • Google Chrome (two most recent versions)
  • Firefox (two most recent versions)
  • Safari 10 or later
  • Microsoft Edge (two most recent versions)

Supported Mobile Operating Systems

  • iOS 13 or later
  • Android 7.1 or later

Note: 

  • Beta versions may not be fully supported. Windows and Amazon phones are not supported.
  • If Bridge Mode is enabled on your gateway, you wont be able to use the Xfinity App. 
  • The Xfinity App and xFi website is designed to work with one active xFi Gateway per account. In the rare event that multiple modems are required to support your service needs, you might not be able to use xFi. This applies to both customer-owned modems and rented modems.

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user_063c1e

Visitor

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5 Messages

@ComcastJessie did you even bother to read the rest of the respones????  If you did you would have seen that i stated the version of chrome i am using.  IT IS THE MOST UP TO DATE CHROME.  So your response does NOTHING TO HELP SOLVE THE PROBLEM

3 years ago

0

CCJessie1

Retired Employee

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5.9K Messages

@user_063c1e 

We sincerely apologize that you are continuing to experiencing this issue. Can you please share what type of device you are using to access our sites? As you can see in my message, that it is not just about the most up to date web browser version, but also could also be related to an incompatible device (computer, mobile device, or modem). 

Also, based on your original message it looks like you are experiencing this issue when attempting to log into the Xfinity App. Do you have Comcast Single Sign-On enabled? Also, is it failing when you attempt to log into the website as well (website: xfinity.com/myxfi)?

The answers to these questions will help up to identify what may be causing this issue for you. 

Thanks again for your comments. We look forward to hearing back from you.

3 years ago

0

CCDevin

Problem Solver

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735 Messages

3 years ago

Hello! How are you today, @user_063c1e?

 

Thanks for choosing to work with us here online. We are here as a team and a community to help you with all your questions and concerns. As a consumer myself, I truly think the Xfinity apps we provide make the experience with Xfintiy so much better! All our services come with an app to enhance the product and makes it more convenient to use. I certainly want you to be able to take advantage of those features as well.

 

We offer quite a few Xfintiy apps, from the Xfintiy MyAccount app, to the Xfintiy X-fi (internet) and Stream app (TV) and more. We have updated some which does require the latest versions of your browser. This may be part of the issue you are having. Can you check which version of Chrome you are using, please? May I also confirm which app you are trying to access? (EDIT: formatting)

(edited)

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user_063c1e

Visitor

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5 Messages

@ComcastDevin it is the main xfinity app  and i am using chrome 91.0.4472.120

3 years ago

0

CCDevin

Problem Solver

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735 Messages

Thank you for your response back, @user_063c1e

 

It sounds like you are using the Xfintiy MyAccount app, correct? Have you tried going to Xfinity.com (edit: formatting) and signing in there?

(edited)

I no longer work for Comcast. 

3 years ago

0

user_063c1e

Visitor

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5 Messages

It is not just the my account app.  It is the main xfinity app.  NONE of them will let me sign in.  They all keep saying my browser is disabled.  My browser is not disabled because i am using it right now ro communicate with you 

3 years ago

0

CCDevin

Problem Solver

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735 Messages

Oh, I understand! Thanks for clarifying that. You have done all the right things with clearing your cache and cookies, restarting your phone, checking your browser version and I appreciate the effort you have already put into this! We will work hard to get this working for you.

 

Here is a link for setting up your username  https://comca.st/2UEGizX. If you have already done this and are still having trouble signing in, please send me a private message and we will check your username and permissions through your account for more specific troubleshooting. Here are the steps to message us directly:

 

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast. 

3 years ago

0

user_71e866

Visitor

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1 Message

This is the exact same issue I'm having!!!! 3 different devices and same message

3 years ago

0

user_835d57

Visitor

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1 Message

3 years ago

Trying to use xfi and get message that browser is not enabled.  Can go directly to web site and see network fine.  All other apps for xfinity work.  Just xfi generates browser not enabled. Uninstaller and reinstalled,restarted phone,etc.  This just directly started. Help 

1

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XfinityBillie

Official Employee

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2.8K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity forums. I'm happy to see if we can assist you with accessing the xFi app. I know how much I love being able to set profiles for my kids, bedtime modes so they aren't up too late as well as seeing what devices are connected to my wi-fi. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d05e92

Visitor

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1 Message

3 years ago

I'm having the same issue.  Hopefully, someone will post a fix. 

1

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XfinityBillie

Official Employee

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2.8K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity forums. I'm happy to see if we can assist you with accessing the app. I know how much I love being able to manage my account. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1a1cb0

Visitor

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1 Message

3 years ago

I'm having the same issue. Called support and they didn't understand the issue and didn't resolve. So frustrating!

1

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XfinityEmilyB

Official Employee

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1.7K Messages

Thank you for reaching out to our forum about your issue with the app, @user_1a1cb0! I use the app all the time so I'd be upset if it wasn't working. What is the make and model of the device you're using to download the app? Is the operating system up to date? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Germeh

New Poster

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2 Messages

3 years ago

Same issue here. Had no issues at all with it until the last few days since I got the new white modem/ gateway

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user_b5215f

Visitor

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1 Message

3 years ago

Literally only signed up to see who else this happened to, and to add a few data points that may help figure it out:

1. I have a Samsung S8+ this happened on.  Looks to be the software update from June30, 2021 that horked it from what I see in settings.
2. I also have an iPhone 8, that did NOT break (still works), but no software update either.

3. I took a screenshot: 

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