Xfinity app says “Something went wrong. There’s been an unexpected error, please try again.”

Responses

user_mq751x

1 Message

8 days ago

Same issue on desktop site. Massachusetts.

1

Hi @user_mq751x Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you with your concern tonight of the website. Are you getting this in a certain area of the app or website? Is this error popping up when you log in? Feel free to provide screenshots as long as there is no account specific information on them. We will be standing by ready to assist and troubleshoot with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

U

user_1mdpzs

1 Message

8 days ago

I’m having the same exact issue. Both mobile app and the site won’t register our plans. I just got a new modem today, we were trying to set it up. for some reason, When any of us in the household sign in, it just keeps telling me there’s an error and I can’t even get to my account. I really need help with this, and it’s extremely unacceptable that their service is this janky.

0

Xfinity App

spoonia

Xfinity app says “Something went wrong. There’s been an unexpected error, please try again.”

Was this helpful?

user_mq751x

XfinityJanelle

user_1mdpzs

New to the Community?