Xfinity app says “Something went wrong. There’s been an unexpected error, please try again.”

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user_mq751x

1 Message

2 months ago

Same issue on desktop site. Massachusetts.

1

Hi @user_mq751x Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you with your concern tonight of the website. Are you getting this in a certain area of the app or website? Is this error popping up when you log in? Feel free to provide screenshots as long as there is no account specific information on them. We will be standing by ready to assist and troubleshoot with you.

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2 months ago

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user_1mdpzs

1 Message

2 months ago

I’m having the same exact issue. Both mobile app and the site won’t register our plans. I just got a new modem today, we were trying to set it up. for some reason, When any of us in the household sign in, it just keeps telling me there’s an error and I can’t even get to my account. I really need help with this, and it’s extremely unacceptable that their service is this janky.

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spoonia

6 Messages

2 months ago

Apparently Xfinity IT engineers have resolved whatever issue they were having with the App.
Things seem to be working as expected today.

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archiTech89

1 Message

1 day ago

I just got this as well--right after I set up the modem/router. I will wait a couple of days in case my account is so new it just has to sync.

Should I delete the iOS app and reinstall? The only thing is that it says it will delete all the data...

Thanks!

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Xfinity App

spoonia

Xfinity app says “Something went wrong. There’s been an unexpected error, please try again.”

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user_mq751x

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