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spoonia
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6 Messages

Wednesday, November 13th, 2024 2:31 AM

Xfinity app says “Something went wrong. There’s been an unexpected error, please try again.”

Xfinity app says “Something went wrong. There’s been an unexpected error, please try again.”

Question

 • 

Updated 

3 days ago

229

4

user_mq751x

1 Message

5 months ago

Same issue on desktop site. Massachusetts.

1

XfinityJanelle

Official Employee

 • 

1.5K Messages

Hi @user_mq751x Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you with your concern tonight of the website. Are you getting this in a certain area of the app or website? Is this error popping up when you log in? Feel free to provide screenshots as long as there is no account specific information on them. We will be standing by ready to assist and troubleshoot with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_1mdpzs

1 Message

5 months ago

I’m having the same exact issue. Both mobile app and the site won’t register our plans. I just got a new modem today, we were trying to set it up. for some reason, When any of us in the household sign in, it just keeps telling me there’s an error and I can’t even get to my account. I really need help with this, and it’s extremely unacceptable that their service is this  janky.

0

spoonia

6 Messages

4 months ago

Apparently Xfinity IT engineers have resolved whatever issue they were having with the App. 
Things seem to be working as expected today. 

0

0

archiTech89

1 Message

3 months ago

I just got this as well--right after I set up the modem/router. I will wait a couple of days in case my account is so new it just has to sync.

Should I delete the iOS app and reinstall? The only thing is that it says it will delete all the data...

Thanks!

3

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

archiTech89 Hi there! Are you able to clear the cache in the app? This may be a solution rather than uninstalling it. If that does not work, then yes, we recommend uninstalling and reinstalling the application. Let us know if you have any issues or need further assiatnce. We are here to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

0

user_25uknr

1 Message

Ive cleared cache, data, un-installed and reinstalled, and still getting the Something Went Wrong error. The app isn't working AT ALL and glitched out while I was on the chat with a live agent.

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5 days ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

Hello, user_25uknr! Thanks for reaching out about the Xfinity app. I apologize that is not working for you and appreciate the steps you tried to get that fixed. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

0

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