Visitor

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1 Message

Sunday, January 11th, 2026 4:01 PM

xfinity app showing wrong gateway

i recently moved and transferred service to my new house. i activated the new gateway i was sent, and it's up and running. my xfinity app has recently started showing my old gateway at my apartment, showing the wrong credentials and say no devices are connected to it. i have logged in and out, as well and uninstalled and reinstalled the app. how do i get my new gateway showing in the app?

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Expert

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115.7K Messages

20 days ago

Concern moved here to the Xfinity App help section for assistance.

Official Employee

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2.2K Messages

18 days ago

@user_coyg Our team can help. Thanks for reaching out for support. I see your direct message and will meet you back there to help. 

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