Visitor
•
1 Message
xfinity app showing wrong gateway
i recently moved and transferred service to my new house. i activated the new gateway i was sent, and it's up and running. my xfinity app has recently started showing my old gateway at my apartment, showing the wrong credentials and say no devices are connected to it. i have logged in and out, as well and uninstalled and reinstalled the app. how do i get my new gateway showing in the app?


EG
Expert
•
115.7K Messages
20 days ago
Concern moved here to the Xfinity App help section for assistance.
0
0
XfinityKei
Official Employee
•
2.2K Messages
18 days ago
@user_coyg Our team can help. Thanks for reaching out for support. I see your direct message and will meet you back there to help.
0
0