H

Contributor

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76 Messages

Sunday, April 30th, 2023 6:54 PM

Closed

Xfinity app - "Sorry, Something Went Wrong"

Running the latest version of this app, Overview and Security seem to be OK, but if I open Connect or People, I just get "Sorry, something went wrong".  I've cleared the data, I've un/reinstalled the app, I've gone off wifi, same thing. Just "Something went wrong" every time.

This is kinda not a good thing if you're forcing people to use this. I'm only using an xFi gateway for the cheaper unlimited data, but I'm starting to regret that decision.

Expert

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107.1K Messages

2 years ago

Concern moved here to the Xfinity App help section.

Problem Solver

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856 Messages

2 years ago

I see this frequently and I think it is just an app glitch. Closing and reopening it typically resolves it. 

Contributor

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76 Messages

@Tek​ I've done that a few times. Does seem to be working now, but it's still a bit touchy.

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