Visitor
•
1 Message
Xfinity App, wifi button missing
We recently got a new gateway for our internet service. We tried using the Xfinity app to setup and manage the Wifi setting but the button is missing. I thought is was due to the new hardware being added to our account and just need to catch up, but it's already been about a week since then. This needs to be fixed asap. We need to set the password and add wifi extenders.
XfinityEricB
Official Employee
•
2.3K Messages
10 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0