Visitor
•
2 Messages
xfinity app will not process My Cart
I wanted to Customize My Plan in the Xfinity app or online @ xfinity.com. It pulled up Offers and I have it in My Cart.
It is saying:
Sorry about that! We had a problem with our site.
Try again
I have called and chatted with every Xfinity entity in Customer Service, Technical and Billing and no one can help. Since I cannot apparently send screenshots to anyone here is the text of what is in the cart:
Done
xfinity.com
＝
xfinity
Your Cart
PLAN DETAILS
Internet
$29.95/mo
100 Mbps
ヘ
Internet Essentials Plus $29.95/mo
No term contract
Peacock Premium $0.00/mo
Xfinity WiFi Gateway $0.00/mo
TV & Streaming
$25.30/mo
Popular TV, 125+ Channels
Popular TV
125+ Channels, No term contract
Includes Regional Sports Fee ($10.30)
$10.30/mo before discount
StreamSaver $15.00 (note I cancelled this today 9/3/2025)
HBO Max $0.00
Ultimate TV $0.00
TV Box $0.00
Service to Additional TV with
TV Adapter $0.00
Included with plan
Cloud DVR - 20 hours
Streampix
Sports & News
Home Phone
$10.00/mo
Xfinity Voice (30.00/mo before discount)
Xfinity Voice
No term contract
Unlimited Select Provisioning $0.00
Discounts
Multi-Product Discount
$-20.00/mo
Additional Discount
ACP Credit $0.00
Shipping & Installation
Due on first bill
Installation Add later
Taxes, Charges & Fees
Residential
Monthly plan tax Calculate
Due Today $0.00
へ
This amount includes charges like onetime deposits, device payments, and taxes.
• SERVICES
$103.25/mo ^ (This is what I currently pay)
- EQUIPMENT
- CHECKOUT
This the last screen shot info which states the plan and cost:
Done
xfinity Pricing & other Info
YEAR 1+ (I believe this is the name of the plan)
Standard price $70.25 /
Multi-Product Discount $-20.00
X ACP Credit Expired
Estimated monthly $50.25
SERVICES
103.25/mo
•EQUIPMENT • CHECKOUT
XfinitySeth
Official Employee
•
487 Messages
7 days ago
Hey there user_5df57e 👋 I'm glad you reached out in our community to let us know about the trouble you were having making changes to your services online, and you're in the best place for help! Above all, we want to make sure you're getting the exact services you want at the best rate possible, so I'd be happy to help make sure those changes requested are able to get over the finish line and apply to your account!
To get started, please send me a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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