Visitor
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1 Message
Xfinity App will not work with my account
I am trying to access my Xfinity app, but every time I log in, I get a “something went wrong” message. It does this for my account on every device.
I have tried reinstalling the app, updating iOS software, clearing cache. Nothing seems to work.
XfinityRichard
Official Employee
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2.7K Messages
3 days ago
Hi there, @user_iays57 Thanks for reaching out to us on the Forums! We know how frustrating it is not being able to access the Xfinity APP. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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