Xfinity camera two way radio icon no longer on app

My Xfinity cameras no longer have the two way radio icon on the app. I Uninstalled the app and rest my cameras, and the icon did not reappear. Help needed.

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XfinityKei

Official Employee

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2.3K Posts

10 months ago

@user_e2bdb3 Thanks for bringing your camera concerns to our attention. Our team is here to help! Are you using the Purple XINITY app?
Can you ensure your camera and the Xfinity app are both update.
Can you heck your microphone permissions, and enable camera sound in the XFINITY app's settings.

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user_e2bdb3

Visitor

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3 Posts

Yes I am using the purple Xfinity app. I checked my microphone permission. I checked and my camera and app is the latest update. Still no two way option on app

10 months ago

0

XfinityKei

Official Employee

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2.3K Posts

@user_e2bdb3 Thanks for confirming. Is this a new or replacement camera?

Have you verified this camera supports two-way communication?

When did you notice the sound button was missing?

Can you restart the XFINITY App, restart the cameras, restart your modem for us and check to see f the two-way option is there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

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user_9fafb4

Visitor

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1 Message

10 months ago

I am having the exact same issue. No change in cameras. This was working fine a couple weeks ago. Uninstalled and re-installed app. Mic (or "talk") button still does not show in the app. Permissions are fine.

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XfinityMatthew

Official Employee

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1.7K Posts

Thanks for reaching out user_9fafb4. We appreciate you checking the different settings and confirming that. Please send us a direct message with your full name and the address, and we can look into troubleshooting.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Xfinity App

user_e2bdb3

Xfinity camera two way radio icon no longer on app

XfinityKei

user_e2bdb3

XfinityKei

user_9fafb4

XfinityMatthew

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