Xfinity Draining Battery

@XfinityBenjaminM​ I am having same problem. Happened last night 8/24/22. 

Good morning, @user_596cf6, and thank you for sharing your same experience with your mobile device and the Xfinity App. Have you already attempted to contact Xfinity Mobile as my colleague recommended in his response above? They would be the best team to help with your Xfinity Mobile device concerns, as they are the experts in all things Xfinity Mobile! 

Why can’t you just answer the question?

@user_bc1c8e I see you may have a similar experience. This truly can vary be device, operating system, or how you use the Xfinity App. If you have parental controls or xFi Complete, the app may be constantly monitoring your network during the night causing it to be running longer that other apps. What type of the device do you have? Are you seeing your device being drained the same way? 

I’m having a problem with my iPhone 11 Pro Max battery heating up to the point it’s so hot I have to place phone in airplane mode to allow the phone to cool down. This increase in temperature only happens when I am using the xfinity application. All other applications are completely closed out and not just placed in the background. Actually take the application card and swiped up on screen to close it out. I have a my end of the user procedures to troubleshoot and diagnose whether it’s a device issue or application issue and it’s determined to be the cause of this problem. Further troubleshooting has discovered that if you setup any parental restrictions on the xfinity application in your home using the television cable boxes i.e. setting a 4 digit PIN code to access the account or see billing on your television using the xfinity cable boxes then this will make your device “phones” battery heat up and become very hot when in use and using your Wi-Fi or Internet connection. This is an issue that xfinity should fix.