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Wednesday, March 19th, 2025 1:50 PM

Xfinity Hotspots

I used the Xfinity app to auto connect to the various Xfinity Hotspots (xfinity wifi/ Xfinity mobile/ XFINITY). After I changed my account password, I was forced to sign in to the app again and now I can't connect to any of the three Xfinity Hotspot signals.  I called customer service numerous times just for the untrained agent to tell me to reset my modem. My modem at home has absolutely nothing to do with Xfinity hotspots out in the world! I have un-installed and reinstalled the app numerous times but the "Auto connect" button only leads to am error screen. I've cleared my cache and cookies so that's not it. Please Help!

Official Employee

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3.1K Messages

14 days ago

Thank you for reaching out @KingHilton I am sorry to hear you are having issues with your access to hotspots. Have you tried to forget the network and then reconnect?

5 Messages

Yes I've done that as well.

Official Employee

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2.1K Messages

Thank you for confirming that @KingHilton! Could you please share the error screen you see when trying to connect?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

This is what happens when I select "Auto-connect now" in the Xfinity app. I've un-installed and reinstalled the app. I've made sure my phone software is up to date. I've power cycled my phone.

(edited)

Official Employee

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1.6K Messages

KingHilton we appreciate your time and help so far. Are you able to let us know if the exact same thing happens when you use the app on another device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

I don't use the Xfinity app on any other devices. Only on my Galaxy S24+

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