Visitor
•
2 Messages
Xfinity Showing internet off line
Everything is working. System is showing internet is off line. Not true. Went through all the troubleshooting. Please correct at your end
Visitor
•
2 Messages
Everything is working. System is showing internet is off line. Not true. Went through all the troubleshooting. Please correct at your end
XfinityMarcus
Official Employee
•
1.7K Messages
2 months ago
user_kc6x5r thank you for using the Xfinity Community Forum page to inform us of your internet connection. I would be happy to look into things on our end. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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