Visitor

 • 

1 Message

Tuesday, March 10th, 2026 3:29 PM

Xfinity Support

Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstalled the app 4 times and the issue is still there. Other users on the forum are reporting the exact same bug after the 5.7 update. I need the pause and downtime schedule features restored so I can control my son's devices. Can you please fix this on the backend for my account? Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

1 day ago

 

user_17ii96, thank you for reaching out to Xfinity Support. We would be happy to assist you. Were you able to get this taken care of? If not, we can help. 

 

forum icon

New to the Community?

Start Here