Xfinity TV Remote App going away

The app was far easier to use than the remote control and onscreen menu.  Voice commands are terrible at getting you exactly what you want.  The apps ability to quickly scroll the listings of what’s on and easily set and see your DVR was invaluable.  Charge more and provide less is a great way to lose even more business.  I simply cannot fathom why you are going backwards Xfinity?  Logging onto a web browser for a less functional tool is not something worth doing.  It’s not difficult Xfinity, bring back the app or watch for my business to go away.

The point of having a "remote" app is to be able to use it "remotely," as in not have to be in front of the TV to use.  The Xfinity website referenced an online remote, but all that is are the remote control buttons on a device screen.  You still have to be in front of the TV!  What's the point of that?  Whoever came up with this idea should be fired!  Immediately!!

I loved the Xfinity Remote App!  Please bring it back.  A remote on my phone that functions like an actual Remote is no substitute.  I want to set up a recording from anywhere and clean up recordings.  Or just browse the Guide while someone else is watching the TV.  Please bring this back!  You are going backwards!

Bring back the TV remote app. The streaming app and the web remote (which is awful) are no substitute. 

I am very disappointed that this app has been cancelled. Where do we find program listings now?
Can I expect a reduction in my monthly bill?

This is incredibly disappointing and regressive. We didn't receive an email, had to figure it out on our own. Did we somehow travel back in time to the early aughts before there were flippin' native phone apps? Xfinity kills one of the few things we like about their cable service and replaces it with a browser based interface WEB PAGE that's less functional and convenient. Man, unbelievable...there is simply no excuse. Yeh, the Xfinity Stream app kinda sorta does the same thing under Live TV as the retired app only it doesn't control the cable box, you have to cast the show you want to watch to a device. But that restricts use of your phone from other activities because now it's tied up doing that. 

We are 100% going to explore other cable services.

Bring back the TV Remote app, get rid of the useless Xfinity Stream app instead! 

Just keep raising my bill and lowering service. I’m getting a dish and glo fiber. My $350 will go farther….

Return the app. It was so much easier to use the guild on the app then the stupid one on the tv. Xfinity is charging me out the … and taking away the best thing they offered 

The remote app was so much easier than  the physical remote and the on-screen guide. Clicking the arrows or the page buttons to scroll through the channels is painfully slow.

Besides better navigation, it was really helpful for my old eyes. I struggle reading the guide on the TV. It was a relief using the app. The real proof of how well it worked was the fact that other family members would ask me to change the channels. It was faster and easier for them to tell me, than to use the physical remote.

add me to the list of disappointed 30+ year subscribers.

I have a multi-screen set up for my man cave that has MULTIPLE X1 boxes. If I want to change a channel on 1 of the screens, I could simply use the remote app. I didn't have to lay out 6 remotes and figure out which one to use.

I also run an HDMI cord from my living room out to a patio location where I could watch X1 tv during the summer. (with patio speakers, so I have to use the box that's in the living room) I would use the app to see the schedule, and to change the channel. The physical X1 remote cannot change the channels from that location.

This is a huge fail to delete this app with no viable alternative in place.

Add me to the list of people who are very disappointed for removing a convenience that we depended on! especially since we were unprepared since there was no email to us (on our Xfinity email account) warning us that this service was going away!!  We find more often that our long term  loyalty to Comcast/Xfinity is taken for granted!! I'll also be very surprised if we get any response to this comment with any explanation!

I would have to say that the worst part of this decision by Comcast’s is that I was not even notified that the remote app was going away.  I never received a email or any other notice. The lack of customer care or concern is unbelievable. I’ve given up calling because you can never speak with anyone. If the company cared about its customers it would have sent clear information about the app and explained what the alternatives are. Comcast’s/Xfinity is too big to care, apparently.  

Do you think annoying your customers by making them constantly repeat voice commands because the remote doesn’t understand them is a good idea? Do you think annoying your customers by making them waste time by scrolling through the long on screen guide through channels they don’t have or don’t like is a good idea? Do you think making your customers waste their time and gas to go to the Xfinity store and replace the crappy refurbished remotes that you give out because the buttons keep sticking is a good idea? You must think these are good ideas because you took the app away! You need to bring it back and make your customers happy.

I was at work when I discovered the app will no longer work.

We never hear the *WHY* it was deactivated,

Well, I got home from work and my app (which had worked for at least 7-8 years) does not function at all.

Doing this without a viable alternative of equal or better functionality is a disgrace.