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user_i0x444
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Visitor

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2 Messages

09/02/2026 11:06 PM

“you can’t make this change right now” error

i keep getting this error when i try to manage my linked accounts but when it redirects me to my contact information, there’s nothing to update other than enabling 2 factor. when i try to enable 2 factor, it takes me back to this error screen. so it’s a very frustrating error loop and i can’t figure out how to resolve it.

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1 hour ago

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XfinitySeth

Official Employee

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1.5K Messages

5 hours ago

Howdy user_i0x444 👋 The Xfinity app is an awesome resource for managing your account, so I definitely want to make sure you're not getting held up anywhere when trying to use it and appreciate you reaching out in our community for help!

To be clear, are you getting redirected to the contact information screen immediately after logging in or only after attempting to perform a specific action?

 

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user_i0x444

Visitor

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2 Messages

@XfinitySeth​ i get redirected there when going to account > account settings > xfinity ID and security > manage your linked accounts. I am not able to manage my linked accounts because of that screen that appears and I am not able to resolve that screen as it goes in an endless loop.

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1 hour ago

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XfinityChelseaB

Official Employee

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2.5K Messages

@user_i0x444, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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