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I can not get my app to connect to my modem. I have talk to several customer service reps and non of them can get it fixed

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XfinityQuemekia

Official Employee

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1.3K Messages

1 year ago

Greetings @user_0ipyff, Thanks for taking the time to reach out to our Xfinity Community Forum. I'm sorry to hear about your internet issues, I know this can be a big inconvenience. Are you trying to activate your service or has your service been activated, and you lost connection?

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user_0ipyff

Visitor

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2 Messages

@XfinityQuemekia my Internet works but the app will not connect to my modem it just says offline and I have no modem synced to my app so I can’t control anything with the modem like what devices are connected

1 year ago

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XfinityKei

Official Employee

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2.6K Messages

@user_0ipyff Are other apps and devices also affected?

Are you able to see your Wi-Fi network to connect to?

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1 year ago

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user_0ipyff

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XfinityQuemekia

user_0ipyff

XfinityKei

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