Visitor
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1 Message
Agent messaging survey
I would like to rate my agent a full 10, but my survey message never arrived. They told me to do it before I download the transcript but I didn't receive a survey!
I want to ensure my agent gets credit for their impeccable service.
EG
Expert
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114.2K Messages
26 days ago
Post moved here to the Xfinity Compliments section.
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XfinityMonica
Official Employee
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74 Messages
22 days ago
Hi there! Thank you for taking the time to share this experience with us. I would love to make sure our teammate is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
To send a direct message, please follow the instructions below:
Sign In (if necessary)
Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press 'Enter' to send your message
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