Visitor

 • 

1 Message

Thursday, October 2nd, 2025

Agent messaging survey

I would like to rate my agent a full 10, but my survey message never arrived. They told me to do it before I download the transcript but I didn't receive a survey! 

I want to ensure my agent gets credit for their impeccable service. 

Oldest First
Selected Oldest First

Expert

 • 

113.8K Messages

6 days ago

Post moved here to the Xfinity Compliments section. 

Official Employee

 • 

73 Messages

2 days ago

Hi there! Thank you for taking the time to share this experience with us. I would love to make sure our teammate is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.

 

 

To send a direct message, please follow the instructions below:

 

Sign In (if necessary)

Click the 'Direct Message' icon in the top right-hand corner

Click the 'New Message' icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press 'Enter' to send your message

 

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