Visitor
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1 Message
Commendation for Outstanding Customer Service from Andrei Tech [Edited]
I’m writing to express my sincere appreciation for the exceptional service provided by one of your employees, Andrei, who recently assisted a 93-year-old customer with her television cable issues.
This customer relies heavily on her television and phone as her primary sources of entertainment and connection to the world. When she encountered technical difficulties, Andrei went above and beyond to ensure everything was resolved—not only with efficiency but with remarkable patience, kindness, and professionalism.
His thoughtful approach and genuine care made a profound impact on her. In a world where customer service can often feel rushed or impersonal, his dedication stood out. He treated her with dignity and respect, and his efforts brought her immense comfort and joy.
Please extend our heartfelt thanks to Andrei. His actions reflect the very best of your company’s values and commitment to its customers.
XfinityMonica
Official Employee
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74 Messages
22 days ago
Hi there! Thank you for taking the time to share this experience with us. I would love to make sure Andrei is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you!
To send a direct message, please follow the instructions below:
Sign In (if necessary)
Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press 'Enter' to send your message
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