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Thursday, August 8th, 2024 6:47 AM

Couldn’t do customer service survey

I was trying to do a customer service survey in the chat, but an option to download the transcript came up, and I clicked that, so I ended up not being able to do the survey because it responds to the most recent message, so this post is for an agent named Harshit thank you so much for going above and beyond for me, my mom, and my brother. You helped us all by extending my bill, and you were so patient answering so many other questions. I’ve gotten great service before in my years, but Harshit is by far one of the best, above and beyond, patient, kind agents Xfinity has. Such a great person. Cheers to you Harshit.

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3 days ago

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XfinityMonica

Official Employee

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19 Messages

4 months ago

Thank you so much for taking the time to send us your feedback! Recognizing our teammates is one of our favorite things to do and we've shared your feedback with Harshit and their leaders. We always want you to have the best experiences possible. Thank you for choosing Xfinity. 

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user_27pr1v

1 Message

5 days ago

Midway through Xfinity Internet Essentials Survey it greyed out and wouldn't let me finish... so survey at 63% complete is not submitted.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_27pr1v, thank you for taking the time to reach out on social media.  I understand your concern with the survey, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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