Visitor
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2 Messages
Customer Service Survey
I would like to thank the Sales Associates, [Edit: Removed names]. They provided excellent customer service at the [edit: Removed location name] Xfinity location. I really appreciate the friendly and professional service that they provided.
In a world that is full of rude Sales Associates, they were like a "Breath of Fresh Air." Thanks again! Please provide them with any special rewards that are available.
Sincerely,
[Edit: Removed Full name]
XfinityJeffB
Official Employee
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823 Messages
17 days ago
Hello user_gfz628, thank you for taking the time to recognize people who have made a positive impact for you. We removed their names, and yours in order to protect everyone's privacy. However, we want to recognize and celebrate their performance with you.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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