Visitor
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1 Message
Excellent help
Agent Pratik did an amazing job helping me upgrade my plan and really took his time to make sure I was happy with all the details. His manors were great and he was very easy to work with. I appreciate him making the phone call present and worth both our time!
XfinityMarshante
Official Employee
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632 Messages
21 days ago
Hello @hardwick, Thank you so much for your kind words! I’m thrilled to hear that Agent Pratik provided such excellent service and made your upgrade experience smooth and worthwhile. We truly appreciate you taking the time to share your feedback. It means a lot to us and to Pratik. So that I can get your feedback over to our Kudos Team If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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