Feedback Regarding Recent Chats

Ankita & Sapinder were the most helpful chat support agents. I tried to give them both 10/10 for their knowledge, soft spoken nature and great energy overall but neither chat prompted for the survey after i ended it. How can i ensure they both get a 10/10 rating?

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XfinityVictor

Official Employee

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2.1K Messages

13 days ago

user_r2su40 Hello, thank you very much for the kind words. Can you share more about your experience and the store location?

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user_r2su40

Visitor

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2 Messages

Sure, i was receiving calls from Xfinity and no one left a voicemail so i spoke to two chat agents about my issues with that. They both thoroughly reviewed my account and walked me through all the steps and even explained my coverage and services. I'm in Memphis TN. These were online agents. I wanted to give them 10/10 on their surveys but the system never sent it to me after i ended the chat.

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12 days ago

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XfinityMonica

Official Employee

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90 Messages

Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Ankita and Sapinder. Thank you for choosing Xfinity!

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10 days ago

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Xfinity Compliments

user_r2su40

Feedback Regarding Recent Chats

XfinityVictor

user_r2su40

XfinityMonica

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