I want to leave a review and say THANK YOU

I spoke with two Xfinity representatives tonight.

The first is Kartikay. [Edited: "Personal Information"]. I asked her to resolve a $100 charge for a technician coming to my house. She also offered me a great promotion on my Internet bill. Sadly, I did not accept that deal!! (WHOOPS I should have accepted the free Apple Watch 🤣). That’s alright though because she waived $100 for the technician that came out to help fix my internet problem. That’s all I needed. That was the only thing I asked her to help me with and she resolved the issue without a problem. She not only fixed that issue but tried to give me free stuff 🤣🤣 

I also logged into my Xfinitymobile account to see what my bill was and it was a whopping $190 a month! I called into speak to support to see what the issue was and I spoke to Patrick

[Edited: "Personal Information"]. He was very patient and he stayed on the phone with me for about an hour. He worked diligently to explain the billing issues. I won’t go into details here but he did a fantastic job! He spoke very clearly and took his time explaining everything. I have been a customer for almost 6 years and I am very pleased with Xfinity today. I actually feel APPRECIATED!! That is not common these days to feel appreciated by a company. Thanks Xfinity! Great service today!!