Visitor
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1 Message
I was to recognize a tech assistant for excellent service
I had an issue with my internet and xb8. I was able to get to a tech in person and was able to resolve my issues. Hemanth was excellent! Very patient and knowledgeable! We were in the phone for over an hour but were able to resolve my issues, time well spent. Thank you, Hemanth! Best tech call I’ve ever had!
XfinityRichard
Official Employee
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2.9K Messages
11 days ago
Hi there, @user_scu8zd Thank you for taking the time to reach out regarding the positive interaction you had. I'm happy to hear that Hemanth was able to get you taken care of! Before I let you go are there any other service or account concerns I can assist you with today?-Richard
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XfinityMonica
Official Employee
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82 Messages
10 days ago
Hi there! Thank you for taking the time to share this experience with us. I would love to make sure Hemanth is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you!
Monica
To send a direct message, please follow the instructions below:
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Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press 'Enter' to send your message
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