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Roji
1st Topic

Visitor

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4 Messages

Friday, February 20th, 2026 2:27 PM

issues when filling out after chat feedback

I hit end was on mobile, I the app and I waited and it never loaded after 2 mins+. I really want to give an agent kudos.

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13 days ago

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XfinityAmira

Official Employee

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4.7K Messages

14 days ago

Hi @Roji! Thanks for creating a public post on our Xfinity Forum and taking the time to share this feedback with us. I will be sure to pass along your wonderful feedback about the chat agent you worked with. We appreciate you! 

 

Please be sure to let us know if we can be of any other support. 

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Roji

Visitor

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4 Messages

I want to give 10/10 kudos for Verdant who took my chat today.

He work hard to get my discount and took his time, I truly appreciate the extra care I got from him. Give him a raise and a cookie.

The servey did not populate after the chat and I could not let Verdant down.

So again keep more agents like him who cares, and xfinity will be able to reach for the stars because without your front line workers being this kind you would not get far.

Again Verdant is amazing and needs a pizza party or whatever indias equivalent is.

(edited)

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14 days ago

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XfinityMonica

Official Employee

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85 Messages

Thank you for taking the time to share your feedback. We always want you to have the best experiences with us and have shared your compliment with Vedant and their leaders! Thank you for choosing Xfinity! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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