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Monday, March 28th, 2022 8:24 PM

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Kudos

I just want to pass on my appreciation for the excellent service and experience provided by your technician Jorge today. He came out for a service call to replace my dead modem. He was excellent in all facets of the job. I also appreciated his friendliness and sense of humor. In addition he got the job done with ease. I hope that you can pass this message on to his supervisor. Thanks. David [Edited: "Personal Information"]. 

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3 years ago

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XfinitySeptember

Official Employee

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25 Messages

3 years ago

Hi David!

 

I am so happy you had a great experience, and I would love to make sure Jorge is recognized! Would you mind sending me a direct message with  either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership. 

 

Thank you! 

- September

 

 

To send a direct message, please follow the instructions below:

  • Sign In (if necessary)
  • Click the 'Direct Message' icon
  • Click the 'New Message' icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press 'Enter' to send your message

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