Visitor
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1 Message
Leave a Review
This morning I was chatting with Vaishnavi and I wanted to give feedback or leave a review. After ending the chat, I was not given any prompts to do so. I hope this review finds the right person/people. I started a chat for troubleshooting purposes and Vaishnavi was a 10 out of 10, very patient with me and beyond helpful. You made a daunting task, pleasurable and I appreciate that. Thank you for helping me, you are very good at what you do.
XfinityMatthew
Official Employee
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1K Messages
4 months ago
Hello user_7o2v5g, We appreciate you leaving the kind message. Glad to hear Vaishnavi gave you an excellent experience. We will make sure this gets forwarded to the right group.
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user_a17vqs
Visitor
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1 Message
3 months ago
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Exiting-User
Visitor
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1 Message
3 months ago
Received exceptional and expeditious service...
Visited the store located in Jessup, MD ([Edited: "Personal Information"]) to close-out my account. Upon entry I was immediately greated with a warm welcome and advised I would be seen within no less than 5 mins. True to their word after checking me, in under five minutes, I was greeted by Mr. Adam [Edited: "Personal Information"] (Lead Sales Consultant) who instantly recognized my need and quickly helped me close-out my account with ease. Not only did he help close out my account, he provided me with additional information for future reintegration when ready. I must say, he ensured I left well informed of all my potential offers. especially the one regarding a "60 month $55 dollar rate for internet, cellphone, and modem etc.) This experience left me more than satisfied, but also assured that I can rely on Xfinity for future services when ready. I look forward to coming back, and particularly working with Mr. Adam [Edited: "Personal Information"] a vital asset to Xfinity and any consumer he works with. Thank you for having such and competent but also consumer friendly team!
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erraticb
Visitor
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1 Message
7 days ago
Melissa [Edited: "Personal Information"] at the East Peoria was did a great job with getting me back to my email. she didnt give up in trying. she deserves a rasie.
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