Online assistant

My assistant, Anusha. Was of great help to me she was able to assist me in setting up my new modem and was very polite and knowledgable she deserves a raise.

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XfinityJohnG

Official Employee

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1.7K Messages

5 months ago

Thank you for reaching out to us here @KTY_12. I am very glad to hear that you were able to get that set up. I will be happy to share your feedback with the proper channels as well.

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The online assistant needs to upgraded. You need to add a prompt for live agent. I just spent 2 hours trying to get a live person and then after talking about my problems she put me on hold and after 10 minutes I was disconnected.
I am getting very frustrated with xfinity service. I love the product but if I switch it will be because the service has gone down in the last few years.

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14 days ago

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XfinityGabriel

Official Employee

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2.2K Messages

inzerillo, Hi there! Thanks for taking the time to reach out. As a customer myself, I know how important it is to be able to reach someone for immediate support. We would surely miss your business. I am sorry to learn about this experience and that we have caused you frustration. I am truly grateful for your time spent on this so far and will be happy to turn this around. Our team of experts is dedicated to supporting you over social media. How can we best serve you today?

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14 days ago

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Xfinity Compliments

KTY_12

Online assistant

XfinityJohnG

inzerillo

XfinityGabriel

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