Visitor

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1 Message

09/07/2026 9:40 PM

Review of VJ Xfinity customer service representative

I had an amazing experience with customer service representative named VJ at September 7, 12:40 PM Pacific standard time.   unfortunately my phone was disconnected and I wasn’t able to give him a proper review, but I would love to give him a perfect score.  

he was extremely friendly, amazing communicator and listener.  He made me believe in Xfinity again and I will never forget him.  please make sure he receives a perfect review and let me know if there’s any information you need from Me, such as my account information to verify my experience.  if you could, please let me know if this message has been sent to his manager or to whomever it should go to. Thank you

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Expert

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121.3K Messages

14 days ago

Moved here to the Xfinty Compliments help section.

(edited)

Official Employee

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5K Messages

11 days ago

 

user_07gl3w, Thank you for taking the time to share this experience with us. I would love to make sure VJ is recognized. Would you mind sending a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership. Here are the detailed steps to direct message us: 

 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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