Rona deserves a lot of credit (12 hours over 2 months with support and only RONA was capable of figuring out the solution)

Over two months, with well over a dozen calls, with mobile customer service, verification customer service and supervisors, only RONA was capable of truly helping solve my problem. I wish I could say this for other dozen or more individuals I spoke with over 6 weeks, calling regularly, with issue after issue. I give her a big thumbs up. I must say, everyone tried to be nice, and you've trained your staff well on being thoughtful and polite to the caller (congrats), but the time lag between information systems being updated, and the miss steps caused by automated messages without information that could clarify issues, or remedy problems (before they become a problem), should be rectified. I honestly feel, if you wanted to know more, you'd research all the calls I had to make to all your departments to understand the myriad of issues (which probably could have all been avoided by simply adding a couple of lines of text to various emails. Aside from that, RONA (THANK YOU)... As for the others that provided support (your best was not good enough, as you could not provide solutions, which should have been known to you, and sadly, it wasted your time, your company's time and my time (which represents a lot of money)!