Visitor
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1 Message
Service Excellence
TO: Lowell [Edited: "Personal Information"] Thank you for your persistence and professionalism in resolving my installation issue. After more than a month of ongoing problems, you not only identified the solution but stayed with it until everything was fully resolved. Your follow-through and commitment made a frustrating situation manageable, and it is truly appreciated. Best regards, Tim [Edited: "Personal Information"]
XfinityMonica
Official Employee
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82 Messages
9 days ago
Hi there! Thank you for taking the time to share this experience with us. I would love to make sure Lowell is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you!
Monica
To send a direct message, please follow the instructions below:
Sign In (if necessary)
Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press 'Enter' to send your message
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