Thank God, Craig, an account supervisor, works at Comcast!!

I want to start off by saying that my family is low income, and we receive the ACP discount every month.  Every once in a while, we call Comcast to see if there are any other discounts currently available to help us with our bill.  Most times when we call, there usually aren’t any discounts available.  This is because we currently have a great package that we were grandfathered into.  But every so often, we are able to get around a $20 discount that lasts for several months.

 

Now, I am very well aware that we have a great deal with our grandfathered in package, and we are very grateful for this.  So, I am always super careful when I call Comcast looking for any available discounts to make sure no changes are being made that will cause us to lose our package.  Like I said before, we are low income, and the money we are paying for our Xfinity services is a big part of our monthly expenses.  However, my household consists of 2 elderly people and 1 handicap person.  We struggle with our health, and spend allot of time at home.  So, watching our Xfinity channels, and especially our premium streaming channels, which are included in our package, keeps us entertained and helps us get through the day.  So, we are very grateful to have our current package, and it is worth spending the money we do each month, even though it is allot for us.

 

However, given our financial situation, we still have to try to get any kind of discount we can, but I am always super, SUPER careful every time I call to make sure no changes are made to our package.  Thankfully, I received this advice from a Comcast agent, years ago, who told me I had a great deal since streaming services have gotten and will continue to get much more expensive.

 

When I originally thought of writing this post, I wanted to write not only about the Comcast agent who lied to us when she said we would not lose our grandfather package and everything would remain exactly the same when we agreed to a new order that would lower our bill by $20, but I also wanted to talk about the terrible experiences we had talking to so many agents over the next several weeks, and the difficulty we endured during that time trying to just simply talk to a supervisor. 

 

But as soon as I started typing this post, I knew that if I described and went into detail about the many negative experiences we had, which were many, then this post would start to lose focus on what is extremely important to my family.  Which is to give credit and hopefully recognition to Craig, who, in the end, was able to fix our account and get us back on our grandfathered in package.  Especially, considering the fact that when all was said and done, just meeting Craig alone and knowing that there are still people in this world like him, in the end, kind of made it all worth it for us.   

 

So, after about 3 weeks of talking and chatting and pleading to so many agents for hours and hours, Thank God, we got a hold of Craig, who is an account supervisor.  Our encounter with Craig started with him calling us directly from his cell phone, apologizing for what happened and for what we have been going through, and letting us know we can directly call or text him back at anytime, as he knew it would be nearly impossible to reach him by calling 1800-Comcast.  Also, right off the bat, he let us know that he read the notes on our account and was fully aware of what happened to us, and he promised us that he will try his hardest to get our grandfathered package back onto our account.  It was not an easy task for him, as it took several days of him trying different ways, including through his manager.  But thank God, he stuck with us, updating us all along the way.  And in the end, he was able to get us back on our grandfathered package, and we are so, very much grateful to his compassion to our situation and the relentless work he did for us.  I hope to God that Craig receives recognition and notice from his superiors for his great work and the relief he brought to my family.  He truly is a gem.  God bless him. Someone at Comcast, please thank him for us.

 

Thank you for reading my post. And God Bless you.

 

Mohamad