4 Messages
Xfinity Promised Good Faith Month, got it approved for all my trouble and still has not showed up
In Feb an Xfinity rep from chat made changes to my account, cancelled those changes then pro rated my bill. Multiple phone calls and chat sessions later I am assured my bill would be waived, how sorry they were for the inconvenience but that is 2 months ago, I disabled auto pay and will not pay them 1 more penny until this is resolved. I have been misled and lied to by multiple Xfinity reps. I am looking at this directv package that is much cheaper then I am paying now. https://www.directv.com/ This experience has made me really look into finally cutting the cord and cutting Xfinitys predatory business practices behind me.
XfinityThomasB
Official Employee
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1.8K Messages
24 hours ago
user_qq0r7v
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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109.5K Messages
1 hour ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_qq0r7v
4 Messages
1 hour ago
What is the best way to deal with Xfinity's shady business practices of promising 1 thing and never delivering? How come the rep from the states I spoke to assured me I will have my bill waved out of good faith because my experience for 2 months has been so horrible I am cancelling my service? I should have gotten everything xfinity has promised me in writing over the last 2 months because every person I talk to tells me a different story. [Edited: "Inflammatory"]
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