Completing Identity Verification for your Xfinity Mobile order (Answered)

For your protection, you may need to give some more information when you place an Xfinity Mobile order.

Verify your order

You can verify by:

• Phone.
• Text message or email.
  • You'll need to upload a photo of your ID.

By phone

If the Xfinity Order Verification team calls you, verify over the phone.

By text or email — Upload photo ID

1. If you're texted or emailed by Xfinity asking for photos of your ID, follow the link in the message to begin the verification process.
   
   
   
   
   
   
   • You may also get an email to resend the text to the mobile number on file.
2. Submit images of the front and back of one of the following:
   • Valid state-issued ID (U.S. only).
   • Driver's license (U.S., Canadian, or Mexican).
   • Passport book (U.S., Canadian, and Mexican).
   • Do not submit images of any military ID cards or Common Access Cards (CAC).
     
     
     
     
3. Make sure the photos of your ID:
   • Match the account holder’s name only (not the name of a manager, authorized user, or someone else).
   • Are taken in a well-lit area and are legible.
4. You'll take the photos directly within the share site.
   • They are only used to verify your identity and ID.
   • Xfinity won't download these images, and our vendor will delete them once your request is complete.
     
     
     
     
5. Submit your documents within 72 hours of placing the order.
   • If we don’t receive the documents within this time:
     • Your order will be canceled.
     • You’ll get an email confirming cancelation.
     • The order charge won't be processed.
     • The pre-authorization hold will be released within two to 10 business days, as determined by your bank or credit institution.

Next steps

• If you’re new to Xfinity Internet, your shipment may be held until internet has been installed and activated.
• Once activated, your order will finish processing, and your device will ship.
• You’ll be emailed the tracking number once it ships.

Questions?

If you have any questions, call the Order Verification team at 1-844-963-0011.