DS_in_NH's profile

New Poster

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3 Messages

Fri, Dec 17, 2021 12:36 PM

Closed

My info wrong on recipient caller id

Hi

I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me.

Thanks.

Accepted Solution

Official Employee

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255 Messages

6 m ago

Hello, @DS_in_NH! Thanks for posting here on our Community Forums for assistance with your Xfinity Mobile phone number. Our Xfinity Mobile team to get this corrected. The best way to reach us would be by Phone at 1 (888) 936-4968, SMS Text Message: 1 (888) 936-4968, or by contacting our Xfinity Mobile Assistant. I hope this helps! 

 

Visitor

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1 Message

@XfinityDilary​ I have an Xfinity home phone (VOIP). When I call out the wrong Caller ID appears, it says I'm a marketing firm.  This is a problem caused by Xfinity, not me the customer.  How can I get it fixed?  I've tried researching this and using the website but zero luck.  Thanks

Official Employee

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569 Messages

Hi there, @user_4ea1bb, thank you for taking the time to reach out to us through our Xfinity Forums. I can definitely see how concerning having incorrect information populate when you try to call someone. Please rest assured you have reached the right team for assistance. Please send us a direct message with your full name and service address for us to look into this for you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

Nope mobile support was zero help with this issue

XfinityChe

Official Employee

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6.4K Messages

Hello @user_1e3444, sorry you weren't able to get the help you needed from Xfinity Mobile. If you are in need of assistance, feel free to create a new post with details of your experience, and we'd be happy to assist where we can. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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