NOW Mobile overview (Answered)

With NOW Mobile, you get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included.

NOW Mobile includes:

• Unlimited data at $25 per line of service (taxes and fees included).
• No credit checks, just pay in advance and use in minutes.
• An option to bring your own device with you or buy a new one. (Must be paid for in full.)
• Millions of Xfinity WiFi hotspots to connect when you’re on the move.
• Mexico and Canada Unlimited Pass: Get unlimited calls and text to and from Mexico and Canada, plus 5 GB of prioritized data roaming in both countries, for just $5 per month.
  • Note: If you use more than 5 GB of prioritized data, speeds will be slower until your service renews on your next billing cycle.
• Personal Hotspot: Unlimited data at 3G speeds and use your phone’s network to connect other WiFi-enabled devices to the internet — all for $5 per month.

For more, see NOW Mobile FAQs.

Sign up for NOW Mobile

You can order NOW Mobile through the NOW Portal by chatting with NOW Support, or going to an Xfinity Retail Store.

When signing up, you may need to show proof of identification. The following photo IDs are accepted:

• Driver's license (U.S., Mexican, or Canadian)
• Valid state-issued ID (U.S. only)
• Marticula Consular (Mexico)
• Passport book — Eligible countries include:
  • Argentina
  • Aruba
  • Barbados
  • Bolivia 
  • Brazil
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde (aka Cabo Verde)
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Cuba
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Ethiopia
  • France
  • Germany
  • Ghana
  • Guatemala
  • Haiti
  • Honduras
  • India
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Jamaica
  • Japan
  • Jordan
  • Lebanon
  • Mexico
  • Nicaragua
  • Nigeria
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • South Korea
  • Spain
  • Syria
  • United Kingdom
  • United States
  • Ukraine
  • Venezuela
  • Vietnam

See the NOW Mobile Learn page for more.

Eligibility

For NOW Mobile service, you will need to:

• Subscribe to Xfinity Internet or NOW Internet. 
  
  • You can sign up for both NOW Internet and NOW Mobile through the NOW Portal. Learn more about the NOW Portal.
• Be within the Xfinity footprint.

Note: Xfinity Prepaid customers are eligible for NOW Mobile.

NOW Mobile is not available if you:

• Subscribe to Xfinity Mobile. 
  
  • You cannot subscribe to NOW Mobile and Xfinity Mobile at the same time.   
  • If you have Xfinity Mobile, you can downgrade to NOW Mobile at any time (restrictions apply).
• If you live in a multi-family community and you receive your internet service through your property management, restrictions apply. Go to the NOW Portal to see if you are eligible. 

Device requirements

Review the full list of eligible devices for NOW Mobile.

Activate NOW Mobile 

Use the Xfinity app to activate NOW Mobile, as well as view your plan, device, and billing info.

If you’re a new NOW Mobile customer, here’s how to activate.

Xfinity app activation: New number

If you’re activating a new number for NOW Mobile service:

1. Open the Xfinity app on your device following the activation message on your home screen.
2. Tap Start activation.
   
   
   
   
3. Choose if you want to keep your current phone number.
   • Your number will stay connected to the current device until this step is complete.
   • Tap the circle next to Get a new number, then tap Next.
     
     
     
     
4. Wait as we find your new number.
   • This could take a few minutes. Don’t leave the app until you have your new number or you may need to start over.
     
     
     
     
   • Tap Continue once finished.
5. Once your new number appears on your device, activate the eSIM to give your device access to NOW Mobile. Tap Continue.
   • To learn more about eSIMs, tap What’s an eSIM?
     
     
     
     
6. To install NOW Mobile on the device you’re activating, you’ll need to:
   • Connect to WiFi, then wait to receive a push notification.
   • Follow on-screen steps until you get to the Cellular Settings screen.
   • After a few minutes, Xfinity Mobile should be listed as the service provider.
   • Once finished, tap I finished on the other device.
     
     
     
     
     • Note:
       • If you didn’t get the push notification, tap Didn’t receive a push notification?
       • If you’re having issues installing the eSIM, tap I’m having trouble with this.
7. Your device is now activating. This could take a few minutes. Don’t leave the app or you may need to start over.
   
   
   
   
8. Your device is now fully activated and ready to use!
   
   
   
   
   • To learn about transferring data, tap How to transfer data to this device.
   • To learn about your new device, tap Explore activated device details.
   • If you have another device you want to activate, tap Activate another device.
     

Xfinity app activation: Existing number

If you want to transfer or “port” your existing number for NOW Mobile service:

1. Open the Xfinity app on your device following the activation message on your home screen.
2. Tap Start activation.
   
   
   
   
3. Choose if you want to keep your current phone number.
   
   • Your number will stay connected to your current device until this step is complete. You’ll see a message that your number has been transferred to NOW Mobile.
   • Tap the circle next to Keep and transfer current number, then tap Next.
     
     
     
     
4. Next, verify some account information by entering the  primary account holder’s name and mobile information.
5. Enter both the Account Number and Number Transfer PIN. Make sure you have them handy.
   
   • Account Number: To find the Account Number associated with your current service provider, look on the top-right corner of your bill or online account.
     
     • It will be 14 digits long.
     • Enter the number without dashes. 
   • Number Transfer PIN: To get your Number Transfer PIN, you’ll need to ensure that Number Lock is turned off on your current device by dialing *611.
     
     • Then, dial #PORT to receive your Number Transfer PIN.
   • If you want to exit activation, tap Exit and return later.
     
     
     
     
6. Once you’ve entered your account info, your number will start to transfer to NOW Mobile. If you want to exit the app, tap Keep transferring and exit.
   
   
   
   
7. Your number has transferred to NOW Mobile. You can now activate your device.
   
   
   
   
8. First, let’s install the eSIM to give your device access to the cellular plan. Tap Continue.
   • If you want to learn more about eSIMs, tap What’s an eSIM?
9. You will need to install the cellular plan on the device you’re activating.
   • Make sure your device is connected to WiFi, then wait to receive a push notification.
   • Follow the on-screen steps until you get to the Cellular Settings screen on your device.
   • After a few minutes, XFINITY MOBILE should be listed as the service provider.
   • Once finished, tap I finished on the other device.
     
     
     
     
   • If you didn’t receive the push notification on your device, tap Didn’t receive a push notification?
   • If you’re having trouble installing, tap I’m having trouble with this.
10. Your device is now activating. This could take a few minutes. Don’t leave the app or you may need to start over.
    
    
    
    
11. Your device is now fully activated and ready to use!
    
    
    
    
    • To learn about transferring data, tap How to transfer data to this device.
    • To learn about your new device, tap Explore activated device details.
    • If you have another device to activate, tap Activate another device.
      
      

Bring your own device (BYOD)

If you bring your own device for NOW Mobile service, you’ll need to make sure the device is unlocked. Check with your current service provider to see if your device needs unlocking.

You may see this message if the device is still locked:

For more information, see how to BYOD to NOW Mobile.