Pay off your Xfinity Mobile past-due balance with a repayment plan (Answered)

Paying off a past-due balance doesn’t have to be overwhelming. We offer repayment plans, so you can pay off the balance in monthly installments while keeping your Xfinity Mobile service active.

Contact us to set up a plan

Chat with Xfinity Assistant or call 1-888-936-4968. If you are eligible, a specialist will work with you to set up a repayment plan. When you’re done with setup, Xfinity sends a confirmation email that includes your payment dates and how much you’ll pay for each installment.

You won’t be eligible for a repayment plan if:

• Your Xfinity Mobile line is canceled or disconnected, or
• You have a past due repayment plan.

Important billing information

Xfinity uses the payment method you have on file for these payments. Your payment method on file will continue to be charged on your monthly automatic payment date for your regular monthly charges. If you make a one-time payment while on this plan, that payment will apply toward your past-due balance before being applied to your monthly payment.

To update your payment method, got the Settings section of your Xfinity Mobile account.

Stay up to date

If you stay current with your repayment plan and your regular monthly charges, your service will remain active.

If you miss a payment toward the plan, you have four days to make a one-time payment. If you don't make a payment within four days, the plan will be canceled and your service will be interrupted.

If you don’t pay your regular monthly charges, your repayment plan will be canceled, and your services will be interrupted.

Xfinity Mobile account impacts

Repayment plan details do not show in the Xfinity app or your Xfinity Mobile online account. If you need details about recent payments, your repayment plan schedule or your past-due balance, refer to the emails we’ve sent or chat with Xfinity Assistant.

FAQs

What payment method will my repayment plan installments be charged to?

Installments are charged to your payment method on file with Xfinity Mobile. If you want to use a different payment method, it must be updated before your next installment date.

Can I add another line to my Xfinity Mobile account or buy a new device while I’m on a repayment plan?

No. You can’t add lines or buy new devices while you have an active repayment plan. The balance owed is still considered past-due.

I need to change my next installment date. Can I cancel this repayment plan and set up a new one?

No. Once a repayment plan is created, changes cannot be made. You can only have one active repayment plan per account.

What happens if I make a one-time payment before my next installment?

By making a one-time payment, you can pay down the balance covered by your repayment plan. If you make a one-time payment in an amount less than the total balance covered by the repayment plan, the number of outstanding installments, or the final payment amount, will be reduced. Your next scheduled installment will not change.