Visitor
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2 Messages
Phone audio keeps cutting out on calls
For the past few months, every time I have made a phone call people keep telling me that I am cutting in and out. This is making it impossible to complete phone calls. I can hear everything other people are saying but other people cannot hear anything I am saying. I've enabled WiFi calling with no improvement.
user_edcb11
Visitor
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1 Message
3 years ago
I have been having the same type of problem. However, it is me who cannot hear the people on the other end of the phone. When we finally do connect they tell me they could hear me the whole time. It's very frustrating!!
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toast1012
New Poster
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5 Messages
3 years ago
i have the same issues all the time. i cant hear someone or they say they cant hear me. VERY FRUSTRATING AND NOT ABLE TO DO ANY BUSINESS.
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Woolyj1984
Visitor
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1 Message
2 years ago
I’m having the same issue as well. So is my husband. We have different phones but are on the same plan. Was just on an important call, audio was cutting out at least once per minute. Have an even more important call tomorrow and don’t know what I’m going to do, as the cutting out is so beyond intolerable not just to me, but anyone I’m talking to. This is not what I expected from a $1k phone on a service that uses the Verizon network.
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user_e1f1d3
Visitor
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2 Messages
2 years ago
I'm having this exact problem! People tell me I'm cutting in and out during calls. So frustrating.
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flyguy223
Visitor
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1 Message
2 years ago
So how have all these issues been resolved? A ticket has been created to solve my problem and I am wondering if it actually can be fixed. My audio cuts off for a few seconds every several seconds. The other person can hear me but I can't hear them.
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Carol_53417
Contributor
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12 Messages
2 years ago
I hate to admit it, but I rebooted my gateway and that resolved it.
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DaveO3
Problem Solver
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755 Messages
2 years ago
Dropped Calls
The first thing you need to do is figure out whether the problem is with your cellular signal or with your WiFi (WiFi Calling) by turning off one or the other at a time and test for problems. It could be both. So for a given location, home, or work, or wherever:
Cellular - If you have a weak cellular signal your problem could be appliances, walls, and so on, so you may have to find the best location and not move around.
Wifi Calling - This requires a fairly strong and a consistent WiFi signal, similar issues to a cellular signal, however there are issues that are not well known. First of all, try rebooting all of your modems and routers. Next, if you still have a problem, WiFi Calling does not necessarily handoff between one SSID/Name to another SSID/Name so a call will drop if you move around a home and your WiFi connection switches let’s say from MyHome1 to MyHome2. The answer is to keep the same SSID/Name if you have multiple routers or a mesh system. Second, WiFi calling does not necessarily handoff between the different frequencies of the newer routers, so the answer here is to limit the SSID/Name used for WiFi Calling to a single frequency, either 2.4 or 5.
Normally your calls should handoff between Cellular and WiFi Calling as necessary, especially since 3G is being phased out.
Good Luck
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thatgirl99
Visitor
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1 Message
2 years ago
I'm having the same issues! It is disrupting my personal life, but most importantly, mostly professionally!
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