What accessibility features does Xfinity Mobile offer? (Answered)

We're committed to making the Xfinity Mobile experience accessible to everyone. Here are some of the accessibility features we offer.

Xfinity Mobile doesn't offer Directory Assistance (411) or operator services.

Screen-reader-friendly experience

If you have an iPhone, Apple's VoiceOver tool provides auditory descriptions of what's happening on your Xfinity Mobile device. Go to Settings and tap Accessibility.

Learn more from Apple about VoiceOver and other accessibility features on your iPhone.

If you have an Android device, you can enable Google TalkBack for auditory guidance on your Xfinity Mobile device. Go to Settings and tap Accessibility.

Make sure you have the latest version of the TalkBack app.

If you're accessing your Xfinity Mobile account from a computer, the site is compatible with NVDA and JAWS screen readers, as well as ZoomText screen-magnification software.

Hearing aid compatibility

All Xfinity Mobile phones are hearing aid compatible.

Learn more about hearing-aid compatibility with Xfinity Mobile phones.

Real-Time Text (RTT)

Real-time text makes it easier to text like you talk. It's an important alternative to voice communications, especially for people who are deaf or hard of hearing and for people who have difficulty speaking. RTT enables a more natural, bi-directional flow of conversation compared to texting or instant messages.

Learn how to use RTT with Xfinity Mobile devices.

911 calls

Due to potential technical limitations with TTY calls over WiFi or LTE, Xfinity Mobile recommends that TTY devices not be used to make 911 calls. People with communications disabilities can reach 911 by using telecommunications relay services such as IP relay, video relay, or IP captioned telephone service. In areas where texting to 911 is available, customers can text 911 directly from their wireless device or call 911 using real-time text (RTT) on RTT-capable handsets.

Apple accessibility

Apple products and services have built-in accessibility features to help you connect, create, and do what you love in the ways that work best for you. Learn more at Apple’s accessibility support page.

Android accessibility

Android products and services allow you to customize your device with accessibility and apps. Learn more at Android’s accessibility support page. 

Contact us

For questions related to Xfinity Mobile's accessibility features, send an email to accessibility@comcast.com or call us at (855) 270-0379.