What accessibility features does Xfinity Mobile offer? (Answered)

***Updated 6/2/2026***

Xfinity is committed to an accessible experience. Here are some features available with Xfinity Mobile.

Xfinity Mobile doesn't offer Directory Assistance (411) or operator services.

Screen readers

To get audio descriptions on your Xfinity Mobile phone, go to Settings. Then, tap Accessibility.

• Apple devices use VoiceOver
  • Learn more about VoiceOver
• Android devices use Google TalkBack
  • Learn more about the TalkBack app

If you're accessing your Xfinity Mobile account from a computer, the site works with:

• Screen readers
  • NVDA
  • JAWS
• Screen magnifiers
  • ZoomText

Hearing aids

All Xfinity Mobile phones work with hearing aids.

Learn more about using a hearing aid with Xfinity Mobile.

Real-Time Text (RTT)

Real-time text makes it easier to text like you talk. It lets you have a more natural conversation compared to texting or instant messages. It's an option for a person who is deaf or hard of hearing and for a person who has trouble speaking. 

Learn how to use RTT with Xfinity Mobile devices.

911 calls

Due to potential technical limits with Teletypewriters (TTY) calls over WiFi or LTE, Xfinity Mobile recommends that TTY devices not be used to make 911 calls.

Instead, you can reach 911 by using telecommunications relay services, like IP relay, video relay, or IP captioned telephone service. In areas where texting to 911 is available, customers can text 911 directly from their wireless device.

Apple and Android accessibility

Apple and Android devices offer accessibility features. Learn more at:

• Apple support page.
• Android support page. 

Contact us

For accessibility questions, send an email to accessibility@comcast.com.