What happens with my Xfinity Mobile account if I move to a new address or cancel my other Xfinity services? (Answered)

***Updated 6/23/2026***

If you joined Xfinity Mobile on or after April 22, 2026 or upgraded to the latest plan after that date, you must keep an eligible Xfinity Internet plan to keep your $10 multi-product discount (MPD).

If you switch to an Internet plan that isn’t eligible, move somewhere Xfinity Internet isn’t available, or choose to cancel it, you can still keep your Xfinity Mobile service but will lose your MPD.

If you’re on an older Xfinity Mobile plan (a plan bought before April 22, 2026, and haven’t upgraded to the latest plan), you must keep one of these services to avoid a $25 standalone mobile fee:

• Xfinity Internet
• Xfinity Voice
• Xfinity TV

Note: Xfinity Home doesn’t count as a qualifying service.

If you cancel all qualifying services or move to an area where not available, you can still keep Xfinity Mobile, but will be charged a $25 monthly standalone mobile fee.

What happens to Xfinity Mobile when you move

Your Xfinity Mobile account is linked to your other Xfinity services, like Xfinity Internet, Voice, and TV. If you move and change the address where you're getting these services:

• Your Xfinity Mobile account will be updated as well.
  • For most customers, the update will occur automatically within one to two weeks of moving.
• Xfinity makes things simple by keeping your username and password the same.
  • If you have trouble logging in to the Xfinity app or online account after you move, it may be because you created a new Xfinity ID when you moved.

If your move is complete and you think your Xfinity Mobile account has not updated, or if you created a new Xfinity ID when you moved, call 1-888-936-4968. This will verify your new information and link your Xfinity accounts.

What happens if you cancel other Xfinity services or move to an area where Xfinity isn’t available

If you’re on the latest pricing plan (purchased or upgraded on or after April 22, 2026):

• If you move somewhere that doesn’t offer Xfinity Internet, if you cancel your Xfinity Internet for any reason, or downgrade to an ineligible Xfinity Internet tier you can still keep Xfinity Mobile but will lose your $10 MPD.
• You won’t be charged a $25 standalone mobile fee on the latest plan, but your bill will increase as MPD is removed.

Internet plans that do not qualify for the MPD include:

• Internet Essentials
• Internet Essentials Plus
• NOW Internet
• NOW WiFi Pass

If you purchased Xfinity Mobile before April 22, 2026 (and after March 22, 2024) and have not switched to the latest plan:

• If you move somewhere that does not offer Xfinity Internet, Voice, or TV, or if you cancel all qualifying services, you can still keep Xfinity Mobile — but you will be charged a $25 per month standalone mobile fee per account.

If you are on an older plan (before March 22, 2024) and haven’t switched to the latest plan:

• If you cancel qualifying Xfinity services or move to an area where they are not available, you will be charged a $25 per month standalone mobile fee per line.

New lines and device payment plans (DPPs)

If you choose to disconnect your last qualifying Xfinity service (Internet, Voice, or TV), have no unpaid balances on those services, and want to add new lines or buy devices on a DPP, you must:

• Have Xfinity Mobile-only service for at least six months.
• Have no late payments over the last 12 months.
• Have no unpaid balance for your Xfinity Internet, Voice, Home, or TV services.
• Verify the Primary user’s new home address and agree to a credit check.

You can buy a new device for an existing line at any time. However, you must pay for it in full if not eligible for a device payment plan. You can also bring your own device to an eligible existing line at any time.

These rules stay in place unless you add at least one qualifying Xfinity service (Internet, Voice, or TV) back on your account. Xfinity Home isn't a qualifying service.