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Why won't my mobile device activate? (Answered)
Activating your device is easy, but sometimes there can be issues. We'll help you get it working.
Having trouble setting up your mobile device?
Here are a few things to check:
- Select Set Up Over WiFi when activating your device.
- Confirm that "Xfinity Mobile" appears at the top left of the home screen. If not, follow these steps:
iOS
- Connect to a WiFi network.
- Go to Settings > General > About.
- Wait for the Carrier Settings Update promp, then select Update.
Android
- Connect to a WiFi network.
- Go to Settings > About phone > Software update.
- Select Download and install.
Other mobile issues
- Restart your phone by turning it off and on.
- For help with smart watch activation, see how to activate a smartwatch.
- If problems persist, chat with us for further assistance.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
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