Visitor
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3 Messages
Amazon Music not starting.
For the last 4 days, my Amazon Music App has not ben starting. Just a black screen, a short error message that starts with "Oops...", and then is dumps me back to the main menu. I have been told that this is a known issue and I have seen other posts discussing different issues with Amazon Music, but none with just the black screen and return to main menu.
I would like to uninstall and reinstall the Amazon Music App. Is this possible? If so, how can do this?
Any info is most welcome!
Accepted Solution
user_a5788b
Visitor
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2 Messages
6 months ago
We are having the same issue. I was eventually able to talk with a real person on 2/17 and was told that he opened an incident report and said to try again in 36 - 48 hours. I tried again today (2/18) and got the same issue. Since the app came pre-installed, there does not appear to be a way to uninstall it and re-install it.
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user_a5788b
Visitor
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2 Messages
6 months ago
Not sure if you have retried lately but it appears Xfinity fixed this issue earlier this week.
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user_9o2oeu
Visitor
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1 Message
9 days ago
Having the same issue. However, the app will work on my cell phone. Can’t figure out how to delete the app. No help from customer service.
4
user_a0z2sb
Visitor
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1 Message
2 days ago
The Amazon Music app is NOT even listed in the Apps area. Spotify, Pandora, and Music Choice are there and work fine. Restarting everything doesn't work. Please fix this as I love the Amazon Music app as it shows all the lyrics. Thanks!
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