App Error TVAPP-00166

It is still not working.  This needs to be fixed!

This has been happening to me for about 2 hours.  Your online assistant is NO HELP.  TV STILL NOT WORKING!  not a good April Fool'

s joke, either.

Unacceptable that Xfinity pushes an update that deactivates current, operating connected devices.  

@XfinityJosephA​ None of that works because the app isn't compatible with Samsung TVs. I've tried all day to get back in the streaming app and failed. Customer service said you all are the problem and this isnt a new issue!! [Edited: "Inflammatory"] Cable is way too expensive to not have access, especially when your company touts the app as a way to not have to purchase multiple boxes. This is why people hate xfinity and are switching to youtube and other services. [Edited: "Inflammatory"] and stop using that [Edited: "Language"] automated assistant

@XfinityJosephA​ My iOS Xfinity Stream app is working fine but the Samsung app on my Smart TV is giving the error posted above.

I’m located in Northern California.

Is there an ongoing global outage escalation to resolve this issue?

I don't know it is a Frame 85" 2021 or 2022 model.  It's the Xfinity app, it sucks.  I have no issues with Netflix, Hulu, etc.  Xfinity app has issues probably every 2 weeks.  I've never had to uninstall/reinstall any apps on the TV except Xfinity.  Their app is garbage.

Oh - And while on with their support, they wanted to know how much I pay for cellular service so they could try to sell me another service.  This before they fixed my streaming.  And, I already am an Xfinity mobile customer.  

...of course. Did you have to call in to get it fixed?

I used the online assistant.  Still not working.  I was told to wait 1-2 hours and it will work.  It's been an hour and still not working.

Oh no, that's what they've told me!

I have a Samsung 6 Series. The Stream app works on my Samsung phone & the Xfinity Support is nonsupportive for the code. I've unplugged the TV & still nothing...but all of the other apps work.

They essentially reset my account and told me to wait 1-2 hours.  This is there answer to everything, wait and it will fix itself.  It's been an hour, still not working.  It is a delay tactic, they keep kicking the customer and telling them to wait, wait and then at some point whatever system they use resets.  If it does not work in an hour I am sure the next time I will be told to wait until tomorrow - that is the answer I've received in the past from Xfinity.  I know it's a pain, but please go to the FCC website and file a complaint.  It's important that the complaints for the service are made.  You will also then get an actual human contact you and assist you.  

Any luck yet?  Mine is still not working.

@user_232e3e​ Nope & I just rec'd a text stating: Our processes have completed and your Xfinity service should be restored.  Please reply Y to confirm that your service is restored or N to connect with an agent when you are available for assistance. 

@user_qtp6lj​ I'm on with them now and the rep said they are receiving a lot of calls about the app. I don't think they have a resolution yet. 

It's been 2 hours for me, still not working.  So now I have contact them again.  Please open a complaint with the FCC.  

I am having this issue since 2 PM today and still persists at nearly midnight

@user_520d3b​,  DONE!

I'm having the same issue since since yesterday afternoon as well. I've tried it all. Nothing works. Anybody figured out how to fix the issue. I have a Samsung smart tv as well.

This is horrible. This has been going on for about 3 hours now. I'm on the phone w/a rep & she stated they are aware that there's an issue w/the Xfinity Stream app w/smart TVs but looking at this thread, it only seems to be Samsung TVs.

"Since the escalation team is working on it, there's no expected timeframe" on the restoration.

Same issue in Illinois on my Samsung. 

Maryland Samsung TV app not working   Works on other devices. 

Florida same issues! 

Please file an FCC complaint.  Hopefully the more complaints they get they can encourage Comcast to fix their streaming app.

Also in Miami & same app issue on Samsung TV - at first I  tried doing all the usual stuff (unplugged my tv, uninstalled/reinstalled, etc) but keep getting the same error and still hasn’t  been fixed yet. 

Same in Fort Lauderdale and it is on a Samsung TV

Nothing yet & I'm about 5 hours in

Same here in Maryland

same here in Lake Orion Michigan. 85 inch Samsung tv. But my other samsung TV (75 inch) works

@user_7qe7ag​ same here. In CA and it’s only my big newer main tv. 

Same here in Fl not working tried uninstalling and reinstalling. Still not working