App not working

My streaming app is not working and can’t access any of the stations on my iPhone

Responses

XfinityEricB

Official Employee

•

1.7K Messages

1 year ago

Hello @rg1929, and thanks for reaching out about your streaming issue. We would be happy to look into what is going on, and get it fixed for you if you are still having problems.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

3

0

rg1929

New Poster

•

3 Messages

It is working now. After numerous attempts at sending fixes the problem was resolved.

1 year ago

0

U

I’m having the same issue. What was the fix Xfinity provided for you? I called CS yesterday and they conducted a couple of refreshes. This appeared to fix my issue for a second but stopped working again. It only seems to work now if I disconnect from my mesh network or connect to the Xfinity router directly.

1 year ago

0

XfinityAdrienne

Official Employee

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911 Messages

Thank you so much for the update, @rg1929! We are happy to hear that everything is working is working with the Xfinity Stream App again. Please reach out if you need anything further, we are here for you anytime!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Xfinity Stream App

rg1929

App not working

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XfinityEricB

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