apps will not open

I get an error message every time I try to access an app like Youtube or Hulu. I have Xfinity cable and Verizon wi-fi. Here is the error message I get.

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BruceW

Gold Problem Solver

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27.1K Messages

5 days ago

... I have Xfinity cable and Verizon wi-fi ...

https://www.xfinity.com/support/articles/x1-flex-paid-movies-apps says:

To use (some of) these apps, you’ll need ... Xfinity Internet service (any level).

And I don't think that means "internet service, like Xfinity Internet", I think it means ONLY Xfinity Internet.

Also, https://www.xfinity.com/support/articles/x1-youtube-app-overview says:

To use the YouTube app on X1, you'll need: ... Xfinity Internet service

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(edited)

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XfinityAngie

Official Employee

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2.3K Messages

3 days ago

user_502725, Thank you for reaching out to Xfinity Support. As Bruce, the problem solver, stated, you would need to have Xfinity Internet to gain access to these apps through your cable box. If that is something that you would like to do, we can help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Xfinity Stream App

user_502725

apps will not open

BruceW

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XfinityAngie

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