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user_etikdo
1st Topic

1 Message

Tuesday, May 7th, 2024 5:58 PM

Closed

AppWomt open on iPhone

I got message that this version of app not support any longer please update but when I’m trying to update it won’t give me tge option to do so.

i have iPhone 11 pro max

Question

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Updated 

6 months ago

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MikeB39A

Problem Solver

 • 

594 Messages

7 months ago

Try deleting the app, then restart your iPhone, then re-install from app store. This fix has helped many. Good luck.

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XfinitySara

Official Employee

 • 

1.3K Messages

7 months ago

Hey there, @user_etikdo! Thanks for reaching out with your Xfinity Stream App concerns. Have you attempted any troubleshooting such as what was mentioned by another user earlier (uninstalling the app, restarting your phone, then reinstalling the app)? Please let us know if you try this and still have trouble accessing content on the app. Our Digital Care Team remains right here to help however we can :)

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runutz

Visitor

 • 

1 Message

Who is the [Edited: "Language"] that eliminated my iPhone from being able use the Xfinity app?

(edited)

6 months ago

0

XfinityAdrienne

Official Employee

 • 

907 Messages

 

Hey there, runutz! We are sorry to hear about the experience with the Xfinity App, that certainly is not what we want. Is there any error message that you receive when attempting to access the app? Is your device fully updated? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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