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Me_Miss_C
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Thursday, October 12th, 2023 8:58 PM

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Audio not working on Xfinity App on IPhone 13 Pro Max

Audio not working on Xfinity App on the USA Channel. It will work for the first 10 minutes then stops during the rest of the show. Also it was a show that was recorded on the DVR. This has happened allot lately. Very recently. My broadband connection is fine and I’ve closed the app and opened up again. I’ve tried all that. Just wondering why I pay for the DVR if it’s not gonna even work.

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1 year ago

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XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there!, @Me_Miss_C Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. Oh no, I understand your frustration regarding the audio not working on the USA channel on the Xfinity App. Please be assured you reached the right person to assist you and to get you taken care of. Can you please DM me your first and last name along with your full service address so that I can assist you further?

 

To send a direct message [private message]:

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  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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user_9468db

Visitor

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1 Message

1 year ago

I’m having the same problem. None of my apps can play sound.

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XfinityMarcus

Official Employee

 • 

998 Messages

@user_9468db, thank you for taking the time to reach out using the Xfinity Community Forum. I want to take a closer look at the concerns you are experiencing with your app sounds. What is the make and model of your mobile device?

 

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1 year ago

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