Cannot rent or purchase content

@XfinityBiancaB,

Hello.  I've clicked on the link and have read through it, but the Android Xfinity Stream app or the web site on the desktop browser on my PC only pulls up free content.  Per Advanced Tech Support, I've tried primary and secondary user accounts across multiple devices.  They all seem to pull up only free content as if I'm not allowed to rent or purchase any.  I confirmed this by searching for a recent release like In the Heights or Mortal Kombat (2021), but neither movie pulls up with a Rent or Purchase option.  In fact, all I can do is favorite it.

Why would I only see free content and none of the new releases?

Thank you.

I'd like to further review the settings for your account on the backend to see if there's anything that may be blocking access to additional programs. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

@XfinityStephanieK,

I was finally able to purchase content on the Flex streaming box after exhausting all other options.  It did not matter if the Xfinity Stream app was used with Xfinity Internet or not as the UX was the same in offering only limited free movies and shows.  It'd be good to provide some documentation on Xfinity's site that Xfinity Internet-only customers can only rent or purchase using the Flex box and nothing else, so that others don't have to go on a wild goose chase either.

I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services but the customer experience as well. I would gladly pass along the feedback through the proper channels.