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Brad-Man
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Regular Visitor

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5 Messages

Tuesday, November 28th, 2023 11:15 PM

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Can't get UP Tv channel std or HD in stream app but get it with box...

Title says it all, used to get UP TV both std and HD channels until the last month or two wit the Stream app and now I can't.  I still get it with my boxes....

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8 months ago

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XfinityShawn

Official Employee

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1K Messages

1 year ago

@Brad-Man What device are you using for the stream app? Can you check on a different device to see if the issue is still present? 

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user_r1watq

1 Message

8 months ago

This seems to be happening to most if not all customers. A lot of what Xfinity advertises and lists as HD when streaming Online TV simply is not. At times I'm not sure if it even meets standard definition specifications let alone HD ones.

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XfinityBillie

Official Employee

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2.8K Messages

 

user_r1watq Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern and would love to help you. Can you tell me what channels (please include channel number) you aren't getting in HD with our Xfinity Stream app?

 

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8 months ago

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